Refund and Cancellation Policy

Last Updated: 09-11-2024

At Onut, customer satisfaction is important to us. Our refund policy is outlined below.

1. Eligibility for Refunds

Refunds are only available for products that arrive damaged. Products must be reported as damaged within 7 days of receipt to qualify.

2. Refund Process

To request a refund for a damaged item, please contact us at info@onut.in or via WhatsApp at +91 63838 74974 with your order details and a photo of the damaged item. Once verified, we will initiate the refund process.

3. Refunds

Refunds are processed within [7-10] business days and will be credited to your original payment method.